seller identifier

By virtue of the provisions of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE), the following information is offered:

• Trade name: obsessionsurf.com
• Company name: OBSESSION A2 SLU
• CIF: B39832340
• Registered office: Calle Repuente n32 CP 39012 Santander
• Social activity: sale of sports equipment

See also our legal notice page.

General recruitment procedure

The contracting procedure can only be carried out in the Spanish language. In the event that it could be carried out in another language, it will be indicated before starting the contracting procedure.

For the contract to purchase products in our store to be valid, the ordering information provided by the user must be accurate, complete and updated at all times. Failure to do so constitutes a violation of the terms, which may result in the dissolution of the contract with OBSESSION A2 SLU .

purchase validation

Once the purchase is made and immediately OBSESSION A2 SLU will send the user an order confirmation by e-mail. If the client does not agree with the information contained in said confirmation, you can request the modification of these or the cancellation of the order .

In any case, the communication corresponding to the cancellation or modification must be made within seven business days from the confirmation of the order, through the email hola@obsessionsurf.com and provided that the order has not been sent.

Prices

The prices applicable to each product are those indicated on the website on the date of the order. The prices are expressed in euros (€) and include the corresponding VAT (Value Added Tax) applicable in Spain.

However, in accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax , the operation may be exempt or not subject to said tax depending on the country of residence of the buyer and the condition in the one that the same acts (entrepreneur/professional or individual).

Consequently, in some cases the final price of the order may be altered with respect to that displayed on the website.

The invoice is issued with the shipment being accessible and downloadable from the user account as well as being sent in PDF format in the shipping confirmation email.

Validity of prices and offers

The products offered on the web, and their prices, will be available for purchase while they are displayed and can be viewed through the web page.

Users are requested to access updated versions of the website to avoid price errors. In any case, orders in process will maintain their conditions for 7 days from the moment they are formalized.

Payment Methods

The user/buyer agrees to pay the products purchased to OBSESSION A2 SLU in the accepted forms of payment and for any additional amount (including taxes).

OBSESSION A2 SLU accepts the following forms of payment:

1. amazonpay
2. Credit and debit card.
4. This payment method does not confirm the order until the amount is received in our account.

Once the purchase has been made, a confirmation of the contract will be sent to the indicated email address, which will serve as proof of the operation "Proof of contract", together with a link to these general conditions of purchase, as well as as well as the return policy.

The confirmation of the contract and its supporting document will not be valid as an invoice that will be sent when the order is shipped.

Delivery conditions

All items in our store at the time of choosing their attributes indicate the availability or not of stock. In the event that all the items in the order are in stock and if it has been confirmed and paid for before 2:00 p.m., we will do everything possible to have it shipped out that same day.

Being delivered in 48/72 working hours since we confirm that it has left. If the order is confirmed after 2:00 p.m., it will go out the next business day.

If an item is not in stock, it will inform us at all times of the estimated date provided by each supplier and with which we are committed.

In case there is an incident in the delivery times, it will be informed by the customer service, always giving the best solution to the customer and the option, if desired, to cancel the order.

See more details on the shipping costs page.

Cancellations, Returns and withdrawal

Cancellation of an order

You can only cancel an order if it has not yet been shipped. To cancel an order, you must send an email to hola@obsessionsurf.com and provide the order reference you want to cancel.

The refund of the amount will be made by the same method of payment chosen at the time of placing the order.

Returns and commercial withdrawal. Right of Withdrawal

Withdrawal is the right of a consumer of a good to return it to the store within a legal term, without having to claim or give any explanation in this regard or suffer a penalty.

As established by the regulations, the consumer and user will have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, which approves the aforementioned text of the General Law for the Defense of Consumers and Users.

Please check our return policy before placing an order by visiting our return policy page.

Conflict resolution platform

In case it may be of interest to you, to submit your claims you can also use the dispute resolution platform provided by the European Commission and which is available at the following link: http://ec.europa.eu/consumers/odr/

Disclaimer

OBSESSION A2 SLU is not responsible for the effects that the use of foot insoles in ballet pointe may cause if necessary. To avoid errors in the toe test, it is important that you take the insoles or prostheses that you are using at all times. It is likely that some tips will be useless if you change the template or the prosthesis with which you have done the test.

Due to its characteristics, the product does not include support service or assistance to be able to use it, OBSESSION A2 SLU is exonerated from the responsibility of providing this service, although as far as possible we always try to support any doubt.

OBSESSION A2 SLU does not assume any responsibility derived from the misuse of the products purchased on our site and, more specifically, OBSESSION A2 SLU is exonerated from all responsibility for any risk or loss, personal or of any other type, that could occur as a direct or indirect consequence of the misuse of any product purchased on this website. This does not apply to a flaw or defect in the factory product, in which case OBSESSION A2 SLU has the obligation to correct the problem by returning the amount or sending a new product.

OBSESSION A2 SLU does not assume any responsibility regarding the decision to purchase any of the products purchased, leaving this determination at the sole discretion and responsibility of the client.

This website also contains links to other websites that are not operated by OBSESSION A2 SLU (hereinafter, the "Related Sites"). Having no control over the Linked Sites and therefore accepting no responsibility for them or for any loss or damage that may result from your use of them. Your use of the Linked Sites will be subject to the terms and conditions of use and service contained in each of said Web sites.

After-sales service and guarantees

Due to the nature of the items we sell, we do not have an after-sales service as such, although we try to solve all your doubts.

All products have a two-year legal guarantee. In case of tare or defect, the entire amount paid will be refunded.

Customer Service

In the event of any incident in your orders you can contact us in the way you prefer:

• By phone calling the phone number: hola@obsessionsurf.com
• In writing by sending an email to hola@obsessionsurf.com

To make a claim you can choose between:

• Send an email to hola@obsessionsurf.com indicating in the subject: CLAIM and the order number.
• Request a claim form in person, available at Calle Repuente n32 CP 39012 Santander and take a copy of it signed by the person in charge at all times.

Data protection policy

The defense of user data is a top priority for OBSESSION A2 SLU responsible for this website.

To obtain complete information about your rights and the data protection policy, visit our Privacy Policy pages and the Cookie policy .

Intellectual and industrial property

By means of these General Conditions, no intellectual or industrial property rights are transferred to the OBSESSION A2 SLU portal or to any of its component elements, the reproduction, transformation, distribution, public communication, making available to the public, being expressly prohibited to the User. extraction, reuse, forwarding or use of any nature, by any means or procedure, of any of them, except in cases where it is legally permitted or authorized by the owner of the corresponding rights.

The user knows and accepts that the entire website, containing without being exhaustive the texts, articles, images, designs, software, content (including structure, selection, arrangement and presentation of the same), audiovisual material and graphics, is protected by trademarks, copyrights of OBSESSION A2 SLU and other registered legitimate rights, in accordance with international treaties to which Spain is a party and other property rights and laws of Spain.

Modification of the conditions of use

OBSESSION A2 SLU reserves the right to modify, at any time, the presentation and configuration of the website, as well as these General Conditions.

Therefore, OBSESSION A2 SLU recommends that all users read them carefully each time they access the website. Contractors of any of the services offered on this website will always have the General Conditions in a visible place, freely accessible for as many queries as they wish to make.

In the event that any clause of these General Conditions is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these General Conditions.

OBSESSION A2 SLU may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver thereof unless expressly recognized by OBSESSION A2 SLU or prescription of the action that corresponds in each case.

Governing Law and Jurisdiction

These Conditions of Use are governed by Spanish law. These Conditions of Use are subject to the provisions of Law 7/1998, of April 13, on general contracting conditions, Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, Law 7/1996, of January 15, on Retail Trade Regulation, and Law 34/2002, of July 11, on consumer services. the information society and electronic commerce.

In accordance with article 29 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, contracts entered into electronically in which a consumer intervenes as a party will be presumed to have been entered into at the place where he has his habitual residence. Therefore, in the event of a dispute arising from these general conditions and for the resolution of conflicts, the parties submit to the courts and tribunals of the User's domicile.

Likewise, electronic contracts between businessmen or professionals, in the absence of an agreement between the parties, will be presumed to have been entered into in the place where the service provider is established.